What is your return/exchange policy?
How can I pay?
- Credit/debit card
Why didn’t I recieve an email confirmation when I made my order?
Can I change my order details once I have recieved an order confirmation email?
Do you do custom work?
How much will custom work cost?
Do you offer gift vouchers?
I am ordering for a gift. What are my options for placing an order?
Jewellery and Metals
What is your jewellery made of?
What is the difference between silver plated/sterling silver and gold plated/gold-filled materials?
- Silver/gold plated materials have a base metal (such as copper, nickel, lead) which is coated in either a layer of silver or gold.
- Sterling silver is made from 92.5% pure silver combined with 7.5% of other metals - such as copper, nickel or a combination of different metals (alloy). Due to the softness of pure silver, it makes it impossible for us to have jewellery made from pure silver. To compensate for the malleability, other metals are used to produce a much more durable material.
- Gold-filled materials have a brass core, with layers of 14k gold pressure bonded to the outside. Gold-filled wire wears like gold (will not flake or rub off), resulting in a durable and high quality real gold product.
Will my funki jewellery tarnish?
How should I store/maintain my jewellery?
- Storing in a dark + cool place, away from direct sunlight and humidity to prevent tarnishing
- Remove jewellery when showering/swimming
- Avoid direct contact with perfume, lotions or other chemicals
- Wipe down with a soft cloth after use
How long will it take to receive my order?
Do you offer international shipping?
How do I track my order?
All of our orders are shipped with tracking. Once your order has been fulfilled and is ready to be picked up by our courier, you will receive an email confirmation along with a tracking number. Please check your junk/spam folder if you cannot find this email - alternatively email us at firstname.lastname@example.org. Your tracking number can be used on our courier providers website (also provided in your order fulfilment email) to track your order.
I want to send a Christmas gift, when are the deadlines for ordering to ensure it arrives in time?
Domestic order within NZ deadline = 19th December
International order deadline = 25th November
What packaging/shipping materials do you use?
If you have any further questions, please don't hesitate to message/email us. Thanks :-)