FAQs

General

What is your return/exchange policy?

Please see our return policies here.
 

How can I pay?

We offer two payment methods:
  • Credit/debit card
  • PayPal

Why didn’t I recieve an email confirmation when I made my order?

Although our emails are not spam, please check your spam/junk folder. If the email isnt there, email us at funkistudiosnz@gmail.com.
 

Can I change my order details once I have recieved an order confirmation email? 

If you notice a mistake with your order or if you would like to combine shipping, email us at funkistudiosnz@gmail.com with your name, order number and any corrections you would like to be made. 

Do you do custom work? 

Yes! I love doing custom designs, so please don’t hesitate to ask about our custom options. 
 

How much will custom work cost?

Depending on the design and materials involved, pieces will be priced between $30-$50. 
 

Do you offer gift vouchers?

Yes! Please see our options here.
 

I am ordering for a gift. What are my options for placing an order?

For that extra personal touch, we offer a gift wrapped option including our branded packaging and a personalised message. This option is available once you select your product(s) and reach your shopping cart. Please leave a note including; your name, the recipients name and your personalised message. 

 

Jewellery and Metals

What is your jewellery made of? 

We have a variety of pieces making up our funki collection, made from a range of materials. These are listed on each product page and can include coloured copper, sterling silver, gold-filled wire and silver/gold plated materials. 

What is the difference between silver plated/sterling silver and gold plated/gold-filled materials?

  • Silver/gold plated materials have a base metal (such as copper, nickel, lead) which is coated in either a layer of silver or gold. 
  • Sterling silver is made from 92.5% pure silver combined with 7.5% of other metals - such as copper, nickel or a combination of different metals (alloy). Due to the softness of pure silver, it makes it impossible for us to have jewellery made from pure silver. To compensate for the malleability, other metals are used to produce a much more durable material.
  • Gold-filled materials have a brass core, with layers of 14k gold pressure bonded to the outside. Gold-filled wire wears like gold (will not flake or rub off), resulting in a durable and high quality real gold product. 

Will my funki jewellery tarnish?

Our coloured copper + silver/gold plated pieces will eventually tarnish over time - however please see the following FAQ on how to clean/maintain your jewellery to make them last. 
Gold-filled pieces are susceptible to tarnishing, however it takes a rare set of extreme circumstances (extreme sulphide exposure) for this to happen. Gold-filled jewellery usually requires just a light surface cleaning with an untreated cloth or mild soapy water. 
Sterling silver pieces are also susceptible to tarnishing, as some of the metals used to form an alloy can interact with moisture in the air which causes tarnishing over time. Fortunately, there are a variety of things you can do to limit the amount of tarnishing that will take place. Please see our tips below. 

How should I store/maintain my jewellery?

To keep your pieces looking funki for longer, we suggest:
  • Storing in a dark + cool place, away from direct sunlight and humidity to prevent tarnishing
  • Remove jewellery when showering/swimming
  • Avoid direct contact with perfume, lotions or other chemicals
  • Wipe down with a soft cloth after use 

Shipping

How long will it take to receive my order?

Due to the 'handmade to order' nature of our pieces, it will take between 5-7 days for your order to be processed. However if you would like to order for a special gift/occasion ASAP, message us and we will see what we can do for you!
Domestic tracked shipping within NZ can take anywhere between 1-3 days, but if there are any delays with our courier provider we will endeavour to share this information. Please allow for an extra 3 days for rural areas. 
COIVD 19 SHIPPING UPDATE:
The Auckland region is currently experiencing delays of up to 5 working days for deliveries. This is due to current COVID restrictions in place. The rest of New Zealand is experiencing delivery delays of up to 1 working day.
 

Do you offer international shipping?

We provide shipping to most countries around the world. Transit time for international shipping can take anywhere between 3-15 working days. 
 

How do I track my order?

All of our orders are shipped with tracking. Once your order has been fulfilled and is ready to be picked up by our courier, you will receive an email confirmation along with a tracking number. Please check your junk/spam folder if you cannot find this email - alternatively email us at funkistudiosnz@gmail.com. Your tracking number can be used on our courier providers website (also provided in your order fulfilment email) to track your order

I want to send a Christmas gift, when are the deadlines for ordering to ensure it arrives in time?

Domestic order within NZ deadline = 19th December

International order deadline = 25th November

What packaging/shipping materials do you use?

At Funki Studios we endeavour to only use recycled/repurposed/eco-friendly packaging wherever possible. Most of these products are produced locally by r3pack. If you would like your order shipped with minimal packaging, please leave us a note at the checkout. 

If you have any further questions, please don't hesitate to message/email us. Thanks :-)